1. Information We Collect

a. Personal Information:

• Full Name: To identify you in the system
• Email Address: For communication and notifications
• Phone Number: For contact when necessary
• Department: To route maintenance requests

b. Usage Data:

• Maintenance requests you submit
• Photos attached to requests
• Comments and conversations
• Activity log within the app

c. Technical Data:

• Device type and operating system
• Device identifier for notifications
• Crash data to improve the app

2. How We Use Your Information

3. Data Sharing

We do not sell your personal data. We may share your data only with:

• Maintenance Team: To process your requests
• Administration: For supervision and oversight
• Service Providers: (Firebase/Google) to operate the app

4. Data Protection

We use advanced security measures to protect your data:

• Data encryption in transit (SSL/TLS)
• Secure storage on Firebase servers
• Identity verification at login
• Role-based access permissions

5. Your Rights

You have the right to:

• Access: Request a copy of your data
• Rectification: Update your personal information
• Erasure: Request deletion of your account and data
• Object: Refuse use of your data for certain purposes

6. Data Retention

We retain your data as long as your account is active. Upon account deletion:

• Personal data is deleted within 30 days
• Some records may be retained for legal purposes

7. Third-Party Services

We use the following services:

• Firebase Authentication: Secure login
• Cloud Firestore: Data storage
• Firebase Storage: Image storage
• Firebase Cloud Messaging: Notifications
• Firebase Crashlytics: Crash reports
• Firebase Analytics: Usage analysis

These services are subject to Google's Privacy Policy.

8. Children

This app is not intended for children under 18 years of age. We do not knowingly collect data from children.

9. Updates

We may update this policy from time to time. We will notify you of significant changes via the app or email.

Effective Date: March 2026